Shipping policy

We at Bonsai Ottawa use our own delivery service and provide delivery only within Ottawa and Gatineau areas. All of our products can also be picked up at our physical location 2784-C Lancaster Rd, Ottawa K1B 4S4 ON.

We offer Free Bonsai Delivery for all the orders placed online. All the phone orders are subject to a $15 Delivery Charge. We also offer Guaranteed Business Hours Delivery as well as Guaranteed AM (before 12) Delivery (additional fee applies).

All of the online orders MUST have the recipient's phone number in order to ensure the successful delivery.

In case of the incomplete address, we will contact the sender and the recipient. In case of no response, the delivery will be scheduled to the following day.

We deliver 7 days a week (Monday to Sunday) except of Stat Holidays in Ontario